At Warden Cosmetics, we strive to provide high-quality products that meet your expectations. However, due to the nature of our cosmetics and hygiene standards, we have established the following return and refund policy:
1. No Returns on Opened Products
For health and safety reasons, we do not accept returns on any opened or used cosmetic products. Once a product has been opened, we cannot guarantee its safety and quality.
2. Defective or Damaged Products
If you receive a defective or damaged product, please contact our customer service team at helpwarden@gmail.com within 7 days of receiving your order. We will require photographic evidence of the damage. In such cases, we may offer a replacement or a full refund at our discretion.
3. Unopened Products
Unopened products may be eligible for a return within 14 days of delivery. To be eligible for a return, the product must be unused, in its original packaging, and sealed. Please contact our customer service for instructions on returning unopened items.
4. Exclusions
Due to the nature of our products, we cannot accept returns on sale items or gift cards.
Items purchased from third-party retailers are not eligible for return through Warden Cosmetics.
5. Refund Process
Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item or confirm the defect. Shipping costs are non-refundable.
6. Contact Us
For any questions or concerns regarding your order, please reach out to our customer service team at helpwarden@gmail.com. We’re here to help!
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Thank you for choosing Warden Cosmetics. Your satisfaction is our priority!
